Solution: Failed to Verify OTP

If you face issue of verifying OTP during signing authentication, it might be due to your phone/mobile device's date & time settings.

Symptoms:

1) When authenticate signature in web browser, error message "Failed to verify OTP" shown.

2) When authenticating signature using mobile app, error message "Error with TOTP verification. Please try again." shown.

Solution:

1) Check your device's date & time settings.

2) Set your date & time settings to "Set Automatically"

Sample from iPhone:

Enable the "Set Automatically" button

Sample from Android phone:

*Different phone might have different description for this option

**If the above steps cannot solve your issue, please raise a ticket in Digital Helpdesk or email gdhelpdesk@spsetia.com.